SHOPPING GUIDE


Payment Policy (Payment Options)

- Credit Cards     

We accept VISA, MASTER, AMERICAN EXPRESS, and JCB credit cards. *For countries other than Japan, VISA, MASTER and AMERICAN EXPRESS are accepted.

- Convenient Store Payments *Only Available for customers in Japan.

- Other Payment Options

We also provide shop pay, apple pay, and google pay.

 

Shipping Policy

Japan Customers : Sagawa Kyubin Shipping

Price : 700yen (tax included)

Free shipping on orders over 18,000yen

International Customers : e-packet and SAL shipping

Price : 1,500yen (tax included)

Please keep in mind that the shipping method we use and shipping prices are subject to change depending on where the items are being shipped to.

Shipping time

In- stock items:

After the item has been ordered, it usually takes us about 2-3 business days to ship the items. Although we try our best to get the items to you as fast as possible, when we have a ton of orders at the same time, our shipping may be delayed.

For our international customers, it takes about 2 weeks for our items to reach your destination.

Out-of-stock Items : If you have ordered an item that is out-of-stock, we will contact you and cancel the order.

 

Taxes

10% Japan taxes are charged on orders.

 

Return Policy

(Returns and Exchanges)

If you would like to make a return or exchange, please let us know using our Contact Us Form within 5 days or receiving the item. Note that we only accept returns and exchanges from customers that have gone through the membership registration.

MUST READ :

-Fill in your name, phone number, e-mail, item name, item size, item color and specific reasons as to why you would like to return or exchange the item in the contact us form.

-Items can ONLY be returned or exchanged by contacting us through the contact us form within 5 days of receiving the items.

-Shipping fee costs to return or exchange an item will be payed by the customer.

-We inspect our items fully and throughly before sending them out, but if in any case we send you a different item than you ordered or a defective item, we will issue you a refund right away and pay for the shipping costs so please send the items to us in a way that we can pay for the items on delivery.

Items that cannot be returned or exchanged :

-If the contact form was not sent to us within 5 days of receiving the product.

-Reserved items, Sale Items, Limited Items.

-Items that got dirty after trying them on for example : stains, make up, perfume smell, cigarette smell, etc.

-Items that look like they have been worn many times.

-Piercings (For sanitary purposes).

-Underwear (For sanitary purposes).

-Items without the original tags on them.

 

Refunds

- Credit Card

If you payed with a credit card, we will issue a refund to the credit card that was used to pay for the items.

- Convenient Store

We will issue a refund to the bank account of your preference.   


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